Isabell Williams: On Following Your Passion & Not the Trends

Posted on March 24, 2020

What motivates your team to show up on a Saturday when it’s not required? Florida Loan Officer Isabel Williams shares how staying true to her mission of “helping people of color increase ownership inside of my community” motivates her partners and processors to be all the way bought in. Listen to why Isabel isn't pursuing re-fi business and how rescuing deals has become what she was meant to do.

"It's about helping people who had been turned down. Taking them from crying about losing their house to crying about getting into their new home.”

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Topics: Producer Spotlight

Call Center to $100M: Stephanie Johnston Obsesses Over Systems, Service, and Follow up

Posted on December 17, 2019

Top Producer Stephanie Johnston shares how replicating the perfect loan and never giving up on a lead through automation has this superstar primed to break the $100M mark in only her 7th year of production.

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Topics: Producer Spotlight

Reaping the Rewards: Putting Customers First Pays Off for Mike Garett

Posted on December 17, 2019

Top Producer Mike Garrett shares how putting the customer's needs first in every transaction has made him a top producer year in and year out.

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Topics: Producer Spotlight, Video

Improve Your Customer Service with Texting: Jeremy Drobeck Spotlight

Posted on November 26, 2019

Jeremy Drobeck has been in the real estate and mortgage business for nearly 20 years. He’s currently a mortgage consultant for Amerifirst where he’s forecasted to fund 240 units this year. Based on his average loan size, this is an impressive $30M. We talked with him about how he’s become successful in such a competitive industry. 

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Topics: Producer Spotlight

Setting Expectations: How Lance Powell Provides Stellar Customer Experiences

Posted on November 21, 2019

When Lance Powell started in the industry, Back to the Future topped the movie charts, Miami Vice’s theme song somehow made it to #1, and average mortgage rates crept under 13%.  

In the 34 years since, Powell has climbed to Branch Manager and top producer for Ameritrust Home Mortgage working out of Mission Viejo, CA. Along the way, he developed his craft for providing a stellar customer experience—starting with a simple premise.

Drawing from over three decades of experience, Top Producer and Branch Manager Lance Powell, from Ameritrust Home Mortgage in Mission Viejo CA, shares his knowledge on how he creates 'wow' customer experiences.

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Topics: Producer Spotlight

The Teacher: How Mark Zachary Stays Ahead of the Mortgage Game

Posted on November 13, 2019

With over 25 years in the same industry, Mark Zachary could be forgiven if he started feeling career burnout. But he’s not there yet. In fact, he’s managed to keep things fresh—some of it by design and some of it as a by-product of the business. 

“If you’ve been out of the mortgage business more than 3 or 4 years it’s like you’ve never been in it because it’s changed so much, says Zachary. “In reality, I’ve probably created a whole new career for myself because it’s always changing.”

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Topics: Producer Spotlight

Katie Cici on the One Practice that Will Boost Your Mortgage Sales

Posted on November 11, 2019

Consistency. You likely won’t see this word mentioned in an article on the newest sales technique or the latest technology. It’s far from a buzzword—if anything it’s humdrum, even banal.

But consistency is how the best salespeople and organizations stay on top month after month, year after year. They are consistently successful because they do the right things over and over again.

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Topics: Producer Spotlight

Mortgage Mom Radio: How Debbie Marcoux Branded Herself & Thrived

Posted on August 7, 2019

The business of home ownership is in Debbie Marcoux’s blood. As a teenager she worked for her real estate agent parents, answering phones and handing out flyers. When she was 17, she passed the real estate exam in California, but by law, had to wait until she was 18 before the state would issue her a license.

By 2001, she had her first child, and wanting more family-conducive hours, pivoted from selling houses to selling mortgages, again following in the footsteps of her parents who had made the switch. Though it wasn’t a big stretch to go from homes to mortgages, she still had a lot to learn.

“You fumble around for a little while until you figure out what you’re doing, what your strategy is, and where you want to go,” Marcoux says. 

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Topics: Producer Spotlight

How Top Producer and Mother of Four, Heather Bomar Funds $80M, Tackles Work-life Balance, and Takes Fridays Off

Posted on June 20, 2019

Heather Bomar has always been passionate about relationships. Part of her 2007 vision statement included wanting to relieve the burden of the loan process from her partners and putting it “reliably” on her shoulders. Doing this would inspire confidence in her team and make her partners look like rock stars in the eyes of their customers.

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Topics: Producer Spotlight

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